How to Design an Operating Model – Part 2

With regard to my previous post, the Business Analyst fellows who contacted me in the meantime had some questions about the control mechanisms I mentioned, and role mapping and decomposition of operations in operating model designing, so here are some more details about that.

In short, the control mechanisms are regulations, instructions, rules, standards, contracts, legal framework etc. that constrain or/and direct processes/operations. Often, in business process designing, it is not necessary to map those control mechanisms, but they are very important when it comes to operating model designing as your operating model also needs to define governance process.

Let’s take, for example, the situation where two business units (BU1 and BU2) within your organisation have their own work instructions (WI1 and WI2) defined and your responsibility is to create an operating model at the organisation level. Also, let’s assume that some changes have been made in WI1. Without mapping WI1 and WI2, your operating model will not indicate if and how those changes affect WI2. This means that, in the case of mutual dependencies between WI1 and WI2, governance might fail.

Governance means all the processes that coordinate and control an organization’s resources and actions

In creating an operating model, it’s also important to apply the principles of business process (i.e. operation) decomposition. This decomposition needs to be a functional decomposition, but not completely separated from the organisational hierarchical structure. Regarding this, I came across this video clip that I believe can provide a bit more information.

Finally, role mapping… Actually, the only thing that I’d like to highlight here is the following relationship between the roles and control mechanisms. Generally, a control mechanism of an operation is usually in a form of a document and as such it represents an input of the operation. If the role that manages this control mechanism is not the same as one that conducts the operation, then the operation should have two roles assigned: a) Role1 that performs the operation and b) Role2 that manages the control mechanism.

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